Support

The fastest way to reach us is inside the app: Settings → Send feedback. It attaches your app version and player ID so we can find the problem. You can also email support@getglobby.app.

Common questions

I'm out of lives. What now?

Lives refill on their own over time, and the next refill time is shown on the home screen. You can watch a short ad for one life, finish today's Daily Challenge for a bonus life, or get Globby Pro for unlimited lives. Solo rounds and the Daily Challenge never need lives.

My streak broke. Can I get it back?

Yes, for two days after the missed day. Open your profile and tap Save streak. The first save is free for every player; after that it's part of Globby Pro.

Globby Pro isn't showing on my new phone

Make sure the phone is signed in to the same Apple ID you bought it with, then go to Settings → Restore purchases. Your progress follows your Apple ID automatically through iCloud Keychain.

How do I cancel Globby Pro?

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Globby, or in the App Store app. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.

Can I change the language?

Settings → Language. Globby follows your iPhone's language by default and offers English, Ukrainian, Spanish, German, French, European and Brazilian Portuguese, Italian, Turkish, Japanese, Korean, and Simplified Chinese.

A question or capital looks wrong

Tell us from the results screen: open the answer review, tap the flag icon on the question, and describe what you expected. Reports go straight to the question editor.

Someone has an offensive name

Open their profile and tap Report a problem. Reports are reviewed by a person.

How do I delete my account?

Settings → Delete account. Everything is removed from our servers and it cannot be undone. Full details on the delete your account page.

Notifications stopped arriving

Check Settings → Notifications in Globby (each category has its own switch), then iPhone Settings → Notifications → Globby. Daily and streak reminders arrive in the evening in your time zone.

Still stuck?

Email support@getglobby.app with your player ID (long-press the version line at the bottom of Settings to copy it) and what happened. We read every message.